Damage Fee Waiver program
No matter how carefully people drive, accidents and damages do occur. When they do and the member is at fault, members and IGO share the deductible. The member is responsible for the first $500 of the deductible and possibly other costs such as towing and vehicle-out-of-service charges which aren’t covered under the insurance policy.
While members are insured when driving an IGO vehicle, our Damage Fee Waiver Program provides peace of mind by reducing your out-of-pocket cost for such incidents. Members are able to buy one waiver annually, covering one accident per year. It reduces the member’s obligation to either $250 or $0 depending on which fee option is selected. Read on for more details on the program and how you can sign up for it.
Damage Fee Waiver FAQ
For $40 you can reduce the charge for member-reported damage to a vehicle from $500 to $250.
IGO Plus Damage Fee Waiver:
For $60 you can reduce the charge for member-reported damage to a vehicle from $500 to $0.
- Log in to our reservations site with your member number and password.
- Click on the “My Account” tab at the top. Under the “Details” tab, you will see “Damage Fee Waiver Program” at the bottom/
- Read the program overview section, then click the “Next” button.
- In the next window, select which fee option you want from the drop-down menu.
- Review the Terms and Conditions and click the “I Agree” button.
- Go to the desired membership application page.
- Fill out the application and select the desired program under the “Damage Fee Waiver Program” section.
- Be sure to review and agree to the Terms and Conditions.
- The Damage Fee Waiver Program only covers reported damages. The program cannot be used for:
- damages to an IGO vehicle which are unreported by the account holder and/or any driver on the account holder’s membership account;
- damage to the engine caused by improper fueling of an IGO vehicle with diesel or other non-standard gasoline, tampering with engine parts, or failure to replace fuel or oil caps causing either a spill or the engine to malfunction or both;
- damages which occur while driving with an expired credit card;
- damages which occur while driving under the influence of alcohol or illegal substances;
- damages caused to an IGO vehicle when an account-holding driver fails to stop (hit and run) or otherwise fails to report to either IGO or another party the damage to either IGO’s or another party’s vehicle, regardless of the extent of the damages;
- account holders whose membership account is not up to date or for which an overdue payment has exceeded the allowed 30 days for payment;
- account holders permitting a non-member to drive an IGO vehicle;
- account holders whose credit card fails to pay for driving or other monthly charges, is not valid, is out of date, or is to be surrendered to the issuing company or agency;
- applicants or account holders who falsify or provide misleading information to an IGO staff member or an agent of IGO investigating damages to an IGO vehicle;
- members who are not program participants driving during the participating member’s reservation.